Support

Fuse plays virtually every container and codec — including MKV, MP4, MOV, ISO, BDMV, TS/M2TS, AVI, FLV and more, with H.264, HEVC, VC-1, AV1, and audio like TrueHD, DTS, E-AC3 and FLAC. It connects to local drives, SMB, FTP, NFS, WebDAV, Plex, Jellyfin, popular cloud drives, and IPTV playlists.

No — core playback is free. Fuse Pro unlocks the full advanced engine (for formats beyond what Apple decodes natively), all sources, offline downloads, sync, the Private Vault, and more. It’s available monthly, yearly, or as a one-time Lifetime purchase, with no free trial.

Open Fuse, go to the upgrade screen, and tap Restore Purchases. Make sure you’re signed in to the same Apple Account you used to buy Fuse Pro.

Your library, artwork, and preferences are stored on your device (and in your own iCloud if sync is on). In Settings → Storage & Data you can clear the image cache, clear the library index, or delete all local Fuse data. Your original media files are never touched.

Fuse fetches artwork from TMDB. If nothing loads, check your internet connection, confirm “Fetch posters & backdrops” is on in Settings → Metadata, and try again. On restrictive networks Fuse automatically uses encrypted DNS to reach TMDB. You can also paste your own free TMDB API key in Settings.

Try switching the engine in Settings → Playback → Engine (Auto/Native/Advanced). For unusual audio like TrueHD or DTS, the advanced engine decodes it for you. If it still fails, email us the file’s format details and we’ll dig in.

Subscriptions are managed by Apple. On your device open Settings → your name → Subscriptions, select Fuse, and cancel. You’ll keep Pro until the end of the current period.

Yes. Fuse has no accounts, no ads, and no tracking, and we don’t run servers that collect your personal information. See our Privacy Policy for details.